Our contact details
Esther McMillan
email: esther@floralnotesflowers.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Personal identity and contact information
· Payment information such as methods, dates and amounts
· Transaction information eg details of goods provided by us to you
· Marketing information eg your communication preferences
· Website and device information
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons. To:
Interact with you as a customer, process your order and take payment, comply with accounting matters and record keeping, improve our goods and services, send recommendations or marketing newsletters, understand how visitors use our website via data analysis.
We may share this information with payment providers like Paypal, analytic providers like Goolgle or our advisors, like our bank. We do not trade or sell any of the personal information which you have provided to us.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. (You are able to remove your consent at any time. You can do this by contacting: esther@floralnotesflowers.co.uk)
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a legitimate interest
How we store your personal information
Your information is securely stored. We keep your personal information such as orders and contact details for our records until you ask us to delete it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at esther@floralnotesflowers.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, in the first instance, you can make a complaint to us at the email address above. Failing that, via the Information Commissioner’s Office. ICO website: https://www.ico.org.uk
(Policy last updated 9/5/2023)